customer management - FinTecBuzz https://fintecbuzz.com Fintech News Thu, 29 Aug 2024 04:42:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 https://fintecbuzz.com/wp-content/uploads/2019/04/cropped-Original-black-FinTech-512-32x32.png customer management - FinTecBuzz https://fintecbuzz.com 32 32 Datava and Corridor to Revolutionize Data and Decision Management https://fintecbuzz.com/datava-and-corridor-to-revolutionize-data-and-decision-management/ Wed, 28 Aug 2024 11:12:09 +0000 https://fintecbuzz.com/?p=64097 Datava, a trailblazer in end-to-end data activation for credit unions, and Corridor, a next-gen decision analytics platform with a proven track record, are excited to announce a strategic partnership. This collaboration, backed by their extensive experience and expertise, is poised to reshape how credit unions and community banks leverage their data and decision-making capabilities to enhance and personalize member experiences, optimize and automate processes, and level the playing field with Tier 1 Banks and FinTechs....

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Datava, a trailblazer in end-to-end data activation for credit unions, and Corridor, a next-gen decision analytics platform with a proven track record, are excited to announce a strategic partnership. This collaboration, backed by their extensive experience and expertise, is poised to reshape how credit unions and community banks leverage their data and decision-making capabilities to enhance and personalize member experiences, optimize and automate processes, and level the playing field with Tier 1 Banks and FinTechs.

The partnership will combine Datava’s end-to-end data activation platform with Corridor’s state-of-the-art decision workflow management platform, creating an integrated solution that empowers financial institutions to achieve unprecedented growth, proactive customer management, and operational efficiency.

“We are excited to partner with Corridor, as this collaboration allows us to deliver even greater value to credit unions seeking to enhance their member experiences and operational strategies,” shared James Cartwright, Head of Sales at Datava.

By integrating their technologies, Datava and Corridor will deliver comprehensive, AI-driven data strategy and advanced decision-making tools with robust compliance and governance to help financial institutions thrive in the digital era.

Key Benefits of the Partnership:

  1. Unified Data and Decision Management: The integration of Datava’s data activation platform with Corridor’s decision management system will provide a holistic solution that simplifies data management and enhances decision-making processes.
  2. Enhanced Member Services: Financial institutions can leverage advanced data-driven strategies, such as personalized product recommendations, targeted marketing campaigns, and real-time decision-making, to offer personalized, timely services to their members, significantly improving member satisfaction and engagement.
  3. Operational Efficiency: The partnership will help credit unions and community banks reduce operational complexities, optimize employee performance, increase revenue, and drive better retention by streamlining and automating data and decision management.
  4. Regulatory Compliance: Corridor’s expertise in platform-driven risk management and decision management workflows, combined with Datava’s comprehensive data activation platform, will ensure that financial institutions can maintain robust regulatory compliance and governance while driving controlled growth.

“I am very excited about this opportunity for Corridor and Datava to enable credit unions to rapidly transform decisions in a turnkey manner to best-in-class while managing costs and internal efforts optimally. We now have a ‘real’ option for credit unions to insource and own their full decisioning stack from Data -> Decisions -> Outcomes -> Activation while continuously innovating. That’s transformational!” said Aditya Khandekar, Corridor’s Chief Revenue Officer.

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Advanced Forecasting Models for Uncertain Economic Times https://fintecbuzz.com/advanced-cfo-forecasting-techniques/ Wed, 31 Jan 2024 12:30:48 +0000 https://fintecbuzz.com/?p=54860 Get to know about qualitative, quantitative, AI/ML-enhanced forecasting, and the importance of scenario planning.

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In today’s fast-paced business landscape, CFOs confidently navigate the challenge of making accurate financial predictions, even amidst uncertain economic conditions. However, traditional forecasting models, whether qualitative or quantitative, have their limitations. They often rely on historical data or subjective expert opinions and may not adequately consider future market dynamics. This article explores advanced forecasting models and data analytics techniques that empower CFOs to make more accurate predictions during volatile economic times. We’ll discuss various forecasting methods, the integration of AI and machine learning, and the importance of using scenario planning to mitigate risk and develop resilient strategies.

Different Forecasting Methods

1) Qualitative Methods
Delphi and Market Research: Qualitative methods rely on expert knowledge and market research, rather than historical data. While these methods can be highly subjective, they provide critical insights that historical data alone cannot predict. Leveraging expert opinions and market research can be valuable for gaining insights into complex and rapidly evolving situations.

2) Quantitative Methods
Percent of Sales, Straight Line + Growth Rate, and Moving Average: Quantitative methods are based on historical data and make assumptions about the future based on past trends. However, these methods often fail to consider future market conditions, such as inflation rates, market fluctuations, and external factors, all of which can influence financial outcomes. Quantitative methodologies have traditionally been employed as common practice, but their relevance is gradually diminishing.

AI/ML-Enhanced Forecasting
Artificial Intelligence and Machine Learning (AI/ML) models have recently revolutionized forecasting. These models enhance accuracy by processing large, multi-dimensional sets of data with speed. They can incorporate third-party data sources, such as inflation factors, commodity prices, or weather forecasts, to make predictions more precise. Another advantage of AI/ML models is that they can rapidly create new forecasts without human biases.

AI/ML models excel at considering complex interactions and variables that would be challenging to capture using traditional methods. By implementing a data-driven approach to forecasting, this solution enables management to gain a comprehensive and objective perspective on the future financial landscape.

Despite the transformative potential of ML in optimizing decision-making and predicting market trends, the finance industry has been slow to embrace and integrate ML in comparison to other industries.

Benefits realized with AI/ML
The implementation of ML models offers numerous benefits, including improved accuracy, enhanced efficiency, faster time to value, increased agility, better forecasting, as well as enhanced transparency and adoption. By adopting machine learning, the automation process simplifies complex data science tasks, leading to improved overall efficiency.

Businesses should enhance customer management and elevate client engagement with the transformative power of Al/ML. By consolidating customer statistics and augmenting them with sophisticated algorithms, businesses can accurately predict future outcomes for a more informed approach.

Scenario Planning
Scenario planning is a powerful tool that enables organizations to cope with uncertainty and enhance forecasting accuracy. It allows FP&A analysts to create multiple versions of different scenarios based on different assumptions. This iterative process helps organizations prepare for a range of possible outcomes and mitigates risk while enabling the development of flexible and adaptive strategies.

By employing a structured approach to analyzing market conditions and specific events, scenario planning empowers organizations to evaluate potential impacts on financial performance. It can help CFOs and their teams make informed decisions and allocate resources wisely, even in the face of uncertain economic times.

With the implementation of scenario planning, financial planners can accurately predict the outcomes of different accounts by leveraging artificial intelligence and employing either qualitative or quantitative methods for another. This enables decision-makers to identify potential outcomes, positive or negative, and estimate their impacts, ultimately allowing for a thorough evaluation of the appropriate responses.

In today’s dynamic business environment, no single forecasting method is sufficient to address the challenges of volatile economic conditions. A combination of qualitative, quantitative, and AI/ML forecasting methods is the way forward. Qualitative methods, though subjective, supply valuable insights. Quantitative methods, despite their reliance on historical data, offer a foundation for understanding trends. AI/ML models, with their data-driven, objective approach, enhance accuracy and reduce bias.

Additionally, scenario planning enhances the resilience of an organization’s strategy. It equips CFOs and financial analysts with the tools to explore multiple scenarios, consider a wide range of variables, and make more robust and informed decisions. By integrating these advanced forecasting techniques, CFOs can better prepare their organizations to thrive in the face of uncertain economic times and drive sustainable success.

Company Overview: Black Diamond Advisory is the largest global OneStream Software consulting firm in the world. As a OneStream Diamond Partner, the company offers financial transformation, advisory, change management and process automation services. Focused on serving chief financial officers (CFOs), our experts have extensive OneStream Software implementation experience and a proven track record of delivering successful large-scale projects. Black Diamond Advisory operates globally with offices in the U.S., Canada, EMEA, and APAC. We are committed to customer success and remain engaged with clients throughout their entire transformation journey to ensure the greatest value is derived from the investment. We only work with OneStream Software because we believe that it is the future of digital finance, and we are 100% aligned with them on Customer Success.

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https://fintecbuzz.com/wp-content/uploads/2024/01/Carl-Oley.jpg
Carl Oley, Project Lead of Black Diamond Advisory

Carl leads the implementation process of many of Black Diamond’s projects. Has over 10 years of business and technical experience in Planning, Budgeting and Analysis. Works with customers to implement planning solutions leveraging the OneStream platform. Gains understanding of customers’ business needs and technology while implementing applications from end to end.

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Itiviti Appoints Gavin Welsh as Head of Customer Success, Strengthening Customer Focus https://fintecbuzz.com/itiviti-appoints-gavin-welsh-as-head-of-customer-success-strengthening-customer-focus/ https://fintecbuzz.com/itiviti-appoints-gavin-welsh-as-head-of-customer-success-strengthening-customer-focus/?noamp=mobile#respond Tue, 30 Jul 2019 13:00:33 +0000 https://fintecbuzz.com/?p=5528 Itiviti, a leading technology and service provider to financial institutions worldwide, today announced the appointment of Gavin Welsh as EVP, Head of Customer Success, Itiviti Group. Gavin brings more than 25 years’ experience of Fintech customer support and relations to Itiviti, most recently as Global Head of Client Coverage at TradingScreen. Reporting to CEO Rob Mackay, Gavin will define and drive Itiviti’s customer strategy. The Head of Customer Success is a new global role within Itiviti Group, established...

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Itiviti, a leading technology and service provider to financial institutions worldwide, today announced the appointment of Gavin Welsh as EVP, Head of Customer Success, Itiviti Group. Gavin brings more than 25 years’ experience of Fintech customer support and relations to Itiviti, most recently as Global Head of Client Coverage at TradingScreen. Reporting to CEO Rob Mackay, Gavin will define and drive Itiviti’s customer strategy.

The Head of Customer Success is a new global role within Itiviti Group, established to reflect and further enhance the company’s strong focus on its customers. In this position, Gavin Welsh will oversee customer relations as well as the company’s support offerings.

“Being a trusted supplier of high-performing financial technology is no longer enough,” said Rob Mackay, CEO, Itiviti Group. “Today’s customers want Itiviti to be a partner that combines the best of local in-person support during trading hours with 24 hour support from Itiviti’s globally distributed support teams. They need our innovation to support their business and strategic ambitions, but also our guidance and mentorship, where we share our knowledge and help them foresee challenges.”

“I am excited to join Itiviti at this point in time where the focus needs to shift from products to people,” said Gavin Welsh. “By creating the Head of Customer Success role, Itiviti shows that the company takes this shift seriously. It is no longer just about selling products and services; it’s about becoming a true partner to customers, making sure that investments in our solutions are geared towards their business development and strategic objectives.”

“Gavin is an exceptionally talented addition to our executive team and the perfect choice as Head of Customer Success,” continued Rob Mackay. “His track record speaks for itself: the customer support organizations he led rated top in both service quality and case resolution rates. In addition to that, Gavin has shown his strategic and technical skills in creating and implementing best-in-class support tools, not only within the support organization but also for customers.”

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