Bridgeforce and Provana Forge Strategic Alliance

Bridgeforce, a premier financial services consultancy specializing in regulatory compliance, operational improvements and technology transformations has teamed up with Provana, a leader in knowledge process management. Together, they will deliver innovative compliance and operational performance solutions, providing unparalleled clarity, control, and confidence to clients in the financial services industry.

This collaboration unites Bridgeforce’s extensive industry experience with Provana’s operational excellence, offering clients enhanced risk management, strategic alignment and advanced technology integration. The result? Increased efficiency, compliance and measurable performance results.

“By teaming up with Provana, we are bringing together some of the brightest minds in the industry, leveraging best-in-class tools to ensure our clients’ businesses compliantly and efficiently perform better,” said John Sanders, co-founder and CEO of Bridgeforce. “Together, we will continue to underscore our commitment to excellence and innovation in the financial services sector.”

“We are laser-focused on operational excellence and delivering high-performing, ROI-driven results for our clients,” said Sandeep Bhargava, co-founder and CEO of Provana. “Our alliance with Bridgeforce merges top-tier technology and human expertise, delivering unmatched value for our clients.”

The first joint offering, the Contact Center Assessment, leverages Provana’s IPACS™ Speech Analytics, Bridgeforce’s proprietary collections call model and long-term Bridgeforce guidance on continuous improvement. This service:

• Automatically assesses 100% of collections calls for compliance
• Immediately identifies meaningful calls, providing managers with targeted coaching to agents
• Creates custom dashboards that assess individual agent and overall operational performance
• Provides ongoing support from Bridgeforce for continuous improvement
• Adapts to regulatory changes in collections to ensure customer-centric solutions
• Ensures clients’ customers are treated with empathy and provided solutions that fits their individual needs

Already adopted by one of the largest U.S. credit unions, the Contact Center Assessment is available now.

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