CLARA Analytics (“CLARA”), a leading provider of artificial intelligence (AI) technology for insurance claims optimization, announced two new senior level hires, adding Wayne Chung as the company’s new Chief Technology Officer and insurance industry veteran Mark Tainton, who will serve as CLARA’s Chief Customer Officer.
Dr. Wayne Chung, as the former CTO of the Federal Bureau of Investigation, brings extensive experience in cybersecurity, AI, and systems engineering, making him an ideal steward for CLARA’s AI technology platform. Wayne has served as the CTO in several large organizations and currently contributes his skills to prestigious institutions such as Georgetown University Law Center and the U.S. Department of Justice.
Mark Tainton will serve in the newly created role of Chief Customer Officer, underscoring CLARA’s commitment to achieving outstanding results for its clients. With over three decades in the insurance industry, he has deep expertise in data science, AI, business intelligence, and risk management.
“Insurers are just beginning to understand how profoundly AI can impact their business,” said Heather H. Wilson, CEO of CLARA Analytics. “We’ve been relentless in pushing the envelope on innovation and customer value with a hyperfocus on privacy and security. Wayne Chung and Mark Tainton are the kind of high-caliber leaders who can help CLARA to build even stronger momentum in the year ahead, driving our commitment to game-changing ROI for our clients.”
Wayne Chung previously served as the CTO for BlueVoyant and prior to that as the CTO of the FBI. He also served as an Innovator-in-Residence at the National Security Agency’s Cybersecurity and Computer Network Operations Mission. Dr. Chung is a Senior Fellow at the Georgetown Law Center on National Security and a Technical Advisor to the U.S. Foreign Intelligence Surveillance Court.
Mark Tainton has extensive professional experience in AI, business analytics, and data science, including tenure at Ventiv Technology, Calamos Investments, HUB International, Arthur J. Gallagher & Co., and Aon Risk Solutions. Mark combines deep expertise in data science with rich experience in the insurance industry, making him the ideal candidate to drive CLARA’s customer engagement and analytics strategies.
“CLARA is on the leading edge of a very exciting transformation,” said Chung. “I’m delighted to be joining a winning team at a moment in time when the ROI of this technology is growing so rapidly.” Tainton echoed those comments, adding that “CLARA has positioned itself on the leading edge of AI for insurance claims. The company delivers value because it’s so intensely focused on real-world use cases that deliver outstanding customer benefits. It’s a very exciting time to be joining the CLARA Analytics team.”
CLARA’s award-winning CLARAty.ai platform combines predictive AI, generative AI (GenAI), and large language models (LLMs) to ingest complex documents including medical records and legal correspondence, extract meaningful details, and deliver actionable insights to claims management personnel. By ingesting and analyzing new information as soon as it is available, the technology helps claims managers to stay abreast of changes, summarizing case status and highlighting salient information. CLARA’s customers consistently achieve remarkable ROI, with most exceeding 500%. Together, Wayne Chung and Mark Tainton’s appointments underscore CLARA’s commitment to leading AI-enabled claims management that is secure and customer-centric.
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