Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), announced the general availability of the industry’s most advanced Safe-AI suite built exclusively for credit unions and community banks. The comprehensive suite includes AI Agents, AI Assistants, and AI Intelligence, designed to enhance service, operational efficiency, and provide better conversation intelligence for credit unions and community banks.
Eltropy’s AI Agents function as intelligent digital agents on websites and voice channels, efficiently providing members with accurate information by analyzing and interpreting content. The agents can handle over 60% of common member inquiries, significantly improving self-service options. With the latest update, members can use generative AI to navigate websites more effectively, helping them find the most suitable financial products in the credit union and community bank market.
Members or customers enjoy the convenience of self-service capabilities with the option to seamlessly transfer to a human agent without needing to re-authenticate or restart the conversation.
AI Assistants developed for employees across all departments – including lending, collections, branches, etc. – offer quick access to internal knowledge bases. These assistants are designed to boost efficiency by reducing the need for staff to consult multiple sources or colleagues for information. With AI Assistants, organizations can significantly accelerate onboarding and lower training costs.
Completing the AI suite, Eltropy’s AI Intelligence offers powerful tools for analyzing and improving interactions.
AI Intelligence focuses on AI conversation intelligence and quality assurance. It transcribes, summarizes, and evaluates nearly all member or customer conversations, providing customizable analytics that align with specific metrics. This allows for deeper insights into the factors influencing CSAT and NPS scores, enhancing tracking and management capabilities for executives and contact center managers.
“Eltropy AI is specifically designed for the credit union tech stack, enabling seamless integration with core systems for member data and knowledge bases for frontline information,” explained Saahil Kamath, Head of AI Products at Eltropy. “It integrates into online banking platforms and websites to facilitate navigation, ensure fast resolution times, and secure transfers to agents when needed. It also integrates with most CCaaS recording systems to provide AI intelligence for automating quality assurance.”
Notably, Eltropy has implemented “Safe AI Guardrails” to ensure responsible AI use, including measures to reduce inaccurate information and maintain regulatory compliance. These guardrails help ensure AI systems are developed and used responsibly, safely, ethically, and in line with human values, incorporating technological, legal, ethical, and regulatory considerations.
“These new AI tools are redefining how credit unions and community banks operate,” said Ashish Garg, Co-founder and CEO of Eltropy. “We’ve seen firsthand the impact they have on daily workflows and efficiency. AI isn’t just a fancy add-on—it’s becoming essential for meeting modern expectations. AI assistants help employees tap into vast knowledge bases instantly while members get quicker, more accurate responses. It’s about using AI strategically to solve real problems and create better experiences for everyone.”
Saahil Kamath emphasized the collaborative and responsible approach to AI development: “We created these AI solutions not in isolation but through continuous feedback from leaders and staff, ensuring they address the industry’s unique challenges,” he said. “Our new AI framework, with its ‘Safe AI Guardrails,’ focuses on reliability, compliance, and ethical use. By combining these safeguards with generative AI capabilities, we deliver trustworthy, effective tools that align with the values and regulatory standards of community financial institutions.”
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