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The Unseen Link: Connecting ITAM, Employee Satisfaction, and Fintech Customer Experience

Syed Ali — Wed, 04 Sep 2024 12:30:42 +0000

Customer-centricity, shown through exceptional user experiences, is vital for fintech success. While the industry recognizes the importance of seamless and intuitive customer interactions, it often underestimates the crucial role that employee experience plays in achieving this goal.

Fintechs are now heavily investing in AI to gauge credit risk, analyze customer behavior to identify customer needs, and to provide digital customer service. However, it is equally important to have the right technology in place to manage the employee experience – which directly affects the customer experience.

For fintech companies to deliver exceptional customer experiences, they must first ensure their employees have the tools and resources they need to perform their jobs effectively. This is where a robust IT Asset Management (ITAM) solution comes into play.

A good employee experience, facilitated by advanced ITAM solutions, can ensure employees efficiently manage assets, maintain security and compliance, and minimize downtime—all of which directly translate into a superior customer experience.

Some of the top outputs of a strong ITAM solution in enhancing the employee experience include:

Asset tracking and management: An ITAM solution allows employees to keep track of all hardware and software assets. This ensures that resources are available when needed, reducing frustration and inefficiencies caused by missing or outdated equipment.
Security and compliance: ITAM solutions help maintain security and compliance across all devices by ensuring authorized access to software with assigned roles.
Reduced downtime: An effective ITAM solution helps schedule preventive maintenance, ensuring that all equipment and devices are in optimal condition. When technical issues arise, an effective ITAM solution enables employees to create tickets on a help desk and escalate an incident for faster resolution, minimizing employee downtime. Features such as a Service Catalog can help employees self-cater to small technical concerns and access needed IT services spontaneously – streamlining the IT support process. This is crucial in a fast-paced industry where every minute counts.
Streamlined onboarding and offboarding: New employees can be quickly set up with the necessary tools and access, allowing them to hit the ground running. This reduces the time and cost associated with onboarding and training. Access can also easily be revoked and all equipment collected with a smooth offboarding process; critical to reducing asset loss, misplacement, ensuring data privacy and preventing unauthorized access.

By enhancing the employee experience, fintech companies can ensure that their workforce is productive, engaged, and capable of delivering high-quality service. This, in turn, leads to a better customer experience.

Connecting EX and CX: The path to fintech success

The relationship between employee experience and customer experience is symbiotic. A positive employee experience, supported by an efficient ITAM solution, leads to more motivated and capable employees. These employees are better equipped to serve customers, providing timely and effective solutions to their needs.

When employees have a seamless experience managing technology and assets, they can focus more on delivering value to customers. For instance, a customer support representative who experiences minimal downtime due to IT issues can handle more inquiries and provide quicker resolutions, leading to higher customer satisfaction. Similarly, a financial advisor with access to up-to-date tools and information can offer more accurate and personalized advice.

As fintech continues to evolve, companies must adopt a holistic approach that prioritizes both customer and employee experiences. Ensuring that employees have the best possible experience through effective ITAM solutions is equally important.

By investing in EX, fintech companies can create a virtuous cycle where happy employees lead to happy customers, driving growth and success in the industry. The future of fintech lies in this balanced approach, where technology and human experience work hand in hand to deliver exceptional value.

Fintech success is not just about adopting the latest technologies but also about creating an environment where employees can thrive. A good employee experience translates into a good customer experience, and together, they form the foundation of a successful fintech company.

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Syed Ali, founder and CEO at EZO

Syed Ali is the founder and CEO at EZO and has over 25 years of experience in the tech sector. Ali specialized in the field of Computer Science and is an alumni of LUMS and University of Illinois at Urbana-Champaign. Under his leadership, EZO has evolved to offer a suite of four innovative products that streamline critical asset management processes, increase accessibility, reduce costs, and boost productivity for organizations.

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Baker Hill Appoints Andy Ivankovich as New CEO

PRNewswire — Tue, 13 Aug 2024 15:30:56 +0000

Baker Hill, a leading financial technology provider in delivering software solutions for loan origination, risk management and analytics, named Andy Ivankovich its new Chief Executive Officer.

As CEO, Andy will lead Baker Hill by leveraging his extensive background as an innovator in the lending technology industry. Andy and Baker Hill aim to drive innovation across the company’s product suite and enable financial institutions to optimize and modernize their lending operations. Andy’s entrepreneurial spirit and product-focused approach position him to drive innovation within the company’s product offerings. Andy’s leadership will solidify Baker Hill’s position as a market leader, ensuring clients benefit from forward-thinking lending solutions that enable them to grow and serve their local communities.

Andy is an experienced fintech executive and entrepreneur who brings over two decades of experience in the financial services industry to Baker Hill. He has a strong track record of developing innovative, customer-centric software solutions in digital lending. Following Fiserv’s acquisition of iLendx, a company he founded while pioneering cloud-native lending origination products, he oversaw Fiserv’s lending and deposit software products and services division. Before his software career, Andy was a banker and managed a $14 billion lending portfolio as a product executive with USAA, where he also developed and is a named inventor on USAA’s lending technology patents. Andy is a veteran of the U.S. Air Force.

“I am truly honored to be appointed Baker Hill’s Chief Executive Officer and look forward to building upon the strong foundation Baker Hill has built over its 40-year history,” said Ivankovich. “Baker Hill is consistently recognized as a leading fintech company with world-class products. The team has cultivated a reputation for driving innovation in lending for banks and credit unions to better serve their communities. I am proud to join this team of experts and look forward to leading Baker Hill through its next stage of growth and ushering in a new era of innovation for our clients.”

Brian Longe, Chairman of the Board for Baker Hill and former CEO of Wolters Kluwer Financial and Compliance Services, said, “Andy has demonstrated forward-thinking leadership throughout his career, and he is well-acquainted with Baker Hill’s mission. His product and client focused approach, entrepreneurial background, and forward-thinking innovation make him an excellent choice to lead Baker Hill.”

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Lendbuzz Welcomes Steve Linehan to Board of Directors

BusinessWire — Tue, 16 Jul 2024 14:00:53 +0000

Lendbuzz, an AI-based fintech company that helps consumers obtain better access to credit when purchasing a vehicle, is proud to announce Stephen Linehan has joined its board of directors, serving in the role of chairman of the audit committee. Mr. Linehan brings over forty years of experience in the financial services industry as a CFO and public company corporate treasurer.

Mr. Linehan most recently served as the CFO of Fair Square Financial, a private equity-backed credit card company focused on the near-prime segment. As a founding member of the executive team, Mr. Linehan helped lead the build out of the company’s platform and execution of its strategic growth plan, culminating in its sale to Ally Financial in 2021. Mr. Linehan retired from Ally Financial in 2023.

“We are excited to welcome Steve to the board. He is a highly respected financial services industry veteran who has significant strategic and operational experience in enabling consumer credit companies to grow through cycles.” said Amitay Kalmar, Co-Founder and CEO of Lendbuzz. “Steve brings a depth of experience and perspective to the board that will be valuable as we scale our business into the future.”

Mr. Linehan spent 18 years with Capital One Financial Corporation prior to his time at Fair Square Financial. He served as Executive Vice President and Corporate Treasurer from 2003 to 2015, where he was responsible for the company’s overall balance sheet management including capital strategy, liquidity and interest rate risk management, global funding, and management of the investment portfolio. Additionally, Mr. Linehan managed the company’s relationships with investors, rating agencies, regulators and industry trade groups; having been actively involved in efforts to shape various regulatory issues affecting the banking industry.

“I am incredibly impressed with Lendbuzz’s ability to combine leading edge technology with disciplined credit underwriting, and sound operational and financial infrastructure to deliver highly valued auto lending products to undeserved consumers,” said Steve Linehan. “I am very excited to be joining the board at Lendbuzz, fresh off my experience in helping to build and run a highly successful fintech company in the consumer credit space, to help the highly talented team continue on its remarkable growth trajectory, delivering value to both the dealer partners and consumers it serves.”

Prior to Capital One Financial Corporation, Mr. Linehan spent seven years with the FDIC, serving as Assistant Director in the Division of Resolutions and Associate Director in the Division of Insurance. Mr. Linehan earned his bachelor’s degree in finance from the University of Notre Dame and an MBA from Loyola University Maryland.

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United Payment Expands Global and Regional Operations

GlobeNewswire — Mon, 10 Jun 2024 16:30:38 +0000

United Payment, a leading Turkish fintech company, announces a major milestone; reaching 1 million active customers for its money transfer services and doubling its total transfer volume. In 14 years of significant experience with payment systems, United Payment has acquired experience, knowledge, and network. In the main area of money transfer, United Payment has become a stable, prestigious, and valuable company in the hot market, with the largest market share. United Payment collaborated with Wise, TransferGo, Dlocal, and Remilty, completing 10 million money transfer tasks annually.

Despite the difficulties in transferring money abroad, United Payment has forged ahead with its aim to ‘provide customers with comfortable and convenient ways to send and receive money transfers abroad’ by cooperating with industry pioneers, providing transparent exchange rates with a low commission fee, and expanding to 91 countries and 54 currencies. Through the company’s electronic foreign exchange services, people can send money overseas at low fees, day and night, over the weekend, and during holidays. Users do not need a bank account to transfer money through the platform. As many as 53% of the transactions are completed through a fast-transaction service. United Payment plays a crucial role in simplifying the lives of end consumers by transforming partner firms into fintech powerhouses. This concept, akin to an invisible power that unlocks life, is embodied in their logo, an open lock, symbolizing their ability to address hidden challenges and streamline financial processes. With offices in Turkiye, Azerbaijan, Georgia, Romania, and the United Kingdom, United Payment has cemented its status as a regional leader, thriving in some of the most demanding markets.

According to a McKinsey report, in 2022, fintech accounted for 5% (or $150 billion to $205 billion) of the global banking sector’s net revenue. United Payment estimate this share could increase to over $400 billion by 2028, representing a 15% annual growth rate of fintech revenue between 2022 and 2028, three times the overall banking industry’s growth rate of roughly 6%.

United Payment has secured an e-money license from the Central Bank of Azerbaijan

‘Our first physical extension to Azerbaijan and our fresh e-money license is a grand opening move in a global,’ the company’s CEO Ilker Sozdinler said. ‘We aspire for an innovative approach in the region and to lead this transformation in Azerbaijan.’ United Payment’s achievements in financial technologies include certification in Open Banking and approval for the FAST system, offering users the option to send money to Easy Addresses. Notably, United Payment has secured an e-money license from the Central Bank of Azerbaijan, further solidifying its regional leadership. This success can be attributed to a strategic focus on building a solid core as a precursor for expansion. According to McKinsey Fintechs: A New Paradigm of Growth Report, the first step in cracking the growth code involves focusing on the local market and developing a healthy core business. Their research indicates that companies with a vital home market are 1.6 times more likely to generate peer-beating returns.

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Bitcoin Depot announces strategic investment from Sopris Capital

GlobeNewswire — Fri, 26 Apr 2024 18:00:21 +0000

Bitcoin Depot (“Bitcoin Depot” or the “Company”), a U.S.-based Bitcoin ATM (“BTM”) operator and leading fintech company, announced a strategic investment from Sopris Capital (“Sopris”), a 20-year-old multi-strategy investment firm. As part of the investment, Sopris Capital has purchased 2,906,976 Class A common shares and is now one of the Company`s largest independent shareholders.

“We are thrilled to own part of a growing, market-leading business at such a compelling valuation. We look forward to collaborating with Bitcoin Depot as they pursue their numerous growth initiatives,” said Andy Paul, Founder and CEO of Sopris Capital.

“We’re excited to welcome Sopris Capital as a strategic investor to help accelerate our growth,” said Bitcoin Depot CEO Brandon Mintz. “With their extensive network of valuable relationships and experience in the cryptocurrency space, Sopris Capital is a fantastic fit for us. Most importantly, they understand our mission and our value proposition.”

In March of this year Sopris Capital purchased 50 kiosks to become a partner in Bitcoin Depot`s Franchise Program, which allowed Sopris to leverage Bitcoin Depot`s operating expertise and receive a passive income stream from its Bitcoin ATMs.

“The investment reinforces the confidence we have in Bitcoin Depot’s strategy and growth potential, which we believe is not reflected in the current public market valuation given their underlying unit economics and ability to redeploy capital at a high return,” said Sopris Capital Vice President Dan Wedman.

Bitcoin Depot’s products and services provide an intuitive, quick, and convenient process for converting cash into Bitcoin, giving users the ability to access the broader digital financial system, including using their Bitcoin for purposes of making payments, transfers, remittances, online purchases, and investments.

This news marks the latest show of momentum for Bitcoin Depot, which holds the largest market BTM share in North America, with over 7,400 Bitcoin ATM locations. The announcement follows several recent milestones and expansions for the company, including its first partnership with a major grocery chain as well as the advancement of its newly launched profit share program in April 2024. The company also recently surpassed its goal of signing 8,000 BTM locations ahead of schedule to achieve the largest installed fleet of locations in its history and announced expansions into new markets, including Puerto Rico and Australia.

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Trakx launches Trakx USDc Earn CTI powered by OpenTrade

PRNewswire — Thu, 25 Apr 2024 16:00:32 +0000

Trakx, an emerging global fintech company providing thematic Crypto Tradable Indices (“CTIs”), announced the launch of the Trakx USDc Earn CTI powered by OpenTrade that is designed to allow users to easily generate high risk-adjusted returns on their USDc backed by US Treasury Bill yields.

With the USDc Earn CTI, Trakx offers a unique instrument that seamlessly earns US Treasury Bills (T-Bills) like returns, while the assets are securely managed through OpenTrade’s bankruptcy remote structure.

USDc holders on Trakx can now maximize the value of their USDC holdings by investing in Trakx USDc Earn CTI to earn stable, predictable yield, backed by real world financial assets, all through the existing Trakx interface.The product will be available as a standard CTI on the Trakx platform but can also be customised based on specific needs and requirements.

Trakx’s partnership with OpenTrade is a case study in how France is emerging as a regional hub for digital asset companies that want to build products in an innovation-forward regulatory and business environment. As a French regulated Digital Asset Service Provider, Trakx exemplifies how digital asset firms are integrating traditional and digital asset finance in a secure and consumer-friendly manner.

Jeff Handler, Co-founder & Chief Commercial Officer of Opentrade comments, “The USDc Earn CTI is a great example of how RWA-backed yield products can drive value for users by providing them with the option to easily generate high risk-adjusted returns on idle balances in a way that is truly seamless and highly secured. We’re thrilled to have been able to work with Trakx on this solution, and look forward to seeing the growth of this product.”

Lionel Rebibo, CEO and founder of Trakx stated: “This initiative marks a pivotal moment as we are now offering a product that is at the intersection of both the digital and traditional worlds. USDc holders will soon be able to seamlessly transform their dormant assets into a reliable source of revenue. By investing in the USDc Earn CTI, clients will enjoy competitive returns comparable to other products, such as DeFi, while benefiting from the security offered by traditional finance.”

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Medzero Adds Six Health and Benefits Leaders to Advisory Board

BusinessWire — Wed, 25 Jan 2023 14:00:31 +0000

medZERO, a fintech company that enables on-demand, automatic, interest-free payment for out-of-pocket healthcare expenses, has added six health and benefits business leaders to their advisory board. These professionals will consult on company and product strategy and will assist in making valuable connections to expand access to medZERO.

New advisory board members include:

Michael Cochran – Cochran has decades of experience leading international employee benefits and wellness and has designed effective strategies that have improved employee health and productivity and managed risk and expense. He is a former head of benefits at Microsoft, Expedia, and the Bill & Melinda Gates Foundation, and former principal at Mercer.
Majd El-Azma – El-Azma is a finance, sales, and health plan leader who served as president and CEO of LifeWise Health Plan of Oregon. He currently advises leaders in a myriad of industries.
Kathy Harris – Harris is accomplished in investment banking, M&A, corporate development, and private equity, including serving as EVP of Corporate Development for Sharecare, a digital health company that helps people manage all their health in one place.
Brad Lawson – Lawson has extensive experience leading business development and strategy for many national health and information companies, including WebMD, StayWell, and Interactive Health. Currently, Lawson is CEO at Fern Health, a digital pain management solution.
Tre’ McCalister – A wellness, work-life, and health strategist, McCalister is former global benefits leader at Dell and a former consultant and Central Market practice leader at Mercer.
Ginny Proestakes – a health benefits expert, Proestakes formerly served as Senior Executive Director of US Benefits at General Electric and is currently CEO at The Proestakes Group, she advises companies including Cevona, Health Catalyst Capital Management, LLC, and Home Care Genie.

“We’ve strategically assembled a well-respected, industry renowned advisory board that will help us further expand into the employer market and contribute to enhancing our platform,” said Craig Froude, medZERO co-founder and CEO. “medZERO simplifies and automates payment for out-of-pocket health expenses. Our advisory board is an important component of our growth strategy to introduce and advance our unique solution to employers nationwide.”

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Marygold & Co. taps Timothy M. Rooney as the New President

GlobeNewswire — Tue, 24 Jan 2023 18:00:51 +0000

Marygold & Co., a fintech company that seeks to offer a secure way to send, receive, spend and save money through a customizable mobile banking and financial services app, today announced Timothy M. Rooney as its new president.

Timothy Rooney joined the team to create and lead Marygold & Co. Advisory Services, LLC, a registered investment advisor. In his new role as president, he will drive Marygold & Co.’s vision and strategy, passionately help clients reach their goals and spearhead the launch and growth of the full-service financial app.

“I am humbled and honored to be leading Marygold & Co. as we prepare to introduce what we believe will be the most innovative financial services app on the market,” Rooney said. “The Fintech sector is using cutting-edge technology to simplify our financial needs. Our new app will truly enable clients to simplify and organize their financial lives in a secure manner, all on their phone.”

Rooney is a global leader in financial services with over 20 years of experience building and launching successful mutual funds, exchange-traded funds, retirement plans and other financial service organizations and products.

Having previously led the strategy team for Pacific Life Insurance Company and served as the vice president of product development for Nationwide Investment Management Group, Rooney’s career path combines his love of finance with a passion for innovation. He earned his master’s degree in finance from the Leonard N. Stern School of Business at New York University and a bachelor’s degree in finance from Baruch College.

“Timothy is a visionary leader with experience, drive and motivation for success. He has been intimately involved with the development of the app from the beginning, and his behind-the-scenes knowledge puts him in the ideal position to lead the organization and assume the role of president as our mobile banking app enters beta testing and we near the finish line,” said Nicholas Gerber, CEO of The Marygold Companies.

The Marygold & Co. app has been in development and is currently in beta testing. With more than 10,000 potential users on a waitlist to download and use the app, some of its unique features include:

Convenient and secure “pay anyone” capability.
Customizable savings goals through interest-bearing FDIC-insured accounts without banking fees or minimum requirements.
Money Pools investing, with diversified portfolios in accordance with user-selected goals and time-based objectives.

For more information about how to sign up for the Marygold & Co.waiting list, please visit marygoldandco.com.

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Alacriti to Present Its Payment Innovations at Nacha Conference

BusinessWire — Tue, 03 May 2022 16:00:25 +0000

Alacriti, a fintech company specializing in payments and money movement, is excited to present its real time payment solution at the Nacha Smarter Faster Payments 2022 conference on May 2, 2022 at 3:00 p.m. CT as part of the Federal Reserve’s live FedNow Service Provider Showcase.

The in-person showcase will connect service providers offering instant payment solutions with financial institutions looking to adopt and innovate upon the FedNow Service, a new instant payment platform the Federal Reserve will launch in 2023. The live presentations focus on processors offering services that are a top need for financial institutions preparing for instant payments.

“We’re excited to feature our Cosmos Payments Services, which powers instant payments solutions, and to connect with financial institutions about their needs ahead of FedNow Service rollout next year,” said Mark Majeske, SVP of Faster Payments, at Alacriti. “Instant payments are the future, and we are looking forward to helping our financial institution partners bring FedNow-powered products and services to their customers.”

The showcase presentations will take place at the Federal Reserve’s booth, #701. Alacriti is also profiled in the online FedNow Service Provider Showcase on FedNowExplorer.org.

“We appreciate the energy and momentum that organizations like Alacriti are bringing to enabling FedNow adoption within the instant payments ecosystem,” said Connie Theien, senior vice president and head of industry relations for the Federal Reserve System. “The FedNow Service Provider Showcase presentations are an opportunity for financial institutions seeking to connect with providers to build end-to-end instant payment solutions.”

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Zero Fees Trading Announced by BlockQuake™ Crypto Exchange

PRNewswire — Tue, 03 May 2022 15:00:30 +0000

BlockQuake, a fintech company and global cryptocurrency exchange headquartered in New York City, today announced its Zero Fees Crypto Trading promotional offer. This offer is part of the lifetime membership available for the first million purchasers of the Exchange’s native token, QuakeCoin (Ticker: QUAKE), which is now available for purchase at https://quakecoin.com/. This announcement makes BlockQuake the first US FinCEN (US Financial Crimes Enforcement Network) registered fintech company to offer lifetime zero-fee membership accounts to crypto traders and investors.

These QuakeCoin purchasers will have their exchange trading fees waived up to $100,000 USD worth of trading volume annually. The exchange token sale is available globally, excluding US & Canada, and can be bought in both fiat currency and crypto. Proceeds raised will be utilized to grow BlockQuake’s ecosystem and community and will be used to finance BlockQuake’s entry into global markets, cementing its position as a global leader in secure and cost-effective crypto trading. QuakeCoin purchasers will have priority access to upcoming BlockQuake projects such as an NFT marketplace and various metaverse collaborations.

“We want to reward the growing crypto trading community. Traders investing a minimum of $100 USD in QuakeCoin will enjoy free trading for life on the BlockQuake exchange,” said Antonio Brasse, CEO and Co-Founder of BlockQuake. Anyone from any background can take advantage of this opportunity, from the retail person to family offices and institutions.

Brasse added, “We wanted to make this investment decision an easy one without factoring in any potential price appreciation of our token or any of the other perks.” The QuakeCoin exchange token is similar in features to other well-known exchange tokens that have seen over 10,000+% market capitalization increases from their inception in some cases.

Many crypto traders should recoup the minimum investment in just the saved trading fees in the first year.

For high frequency traders exceeding the annual volume cap, additional trading fee discounts are available.

Brasse concluded, “Being a transparent US owned global crypto exchange that is voluntarily complying with regulatory oversight, BlockQuake is one of the most trustworthy crypto trading platforms.”

For detailed information on the Zero Fee offer, disclosures, restrictions, benefits, and referral program, please visit https://quakecoin.com/.

Additional Information:

Once BlockQuake completes enhancements to the KYC flow and market making services, it will immediately re-launch the crypto exchange globally with over 50 trading pairs consisting of top cryptos and fiats and 250+ trading pairs planned by December 2022. The company is already registered with the US FinCEN, currently pursuing its New York State BitLicense, and voluntarily undergoing an audit, making it one of the most transparent and trusted crypto exchange companies.

The exchange will include in-high-demand cryptocurrencies such as Ripple (XRP), Cardano (ADA), Stellar Lumens (XLM), ChainLink (LINK), Bitcoin Cash (BCH), and USD Coin (USDC), which will be added to our existing list of cryptos: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) and Tether (USDT).

BlockQuake’s exchange will continue to fully support the US Dollar (USD). Customers will also be able to trade the Canadian Dollar (CAD), Euro (EUR), Japanese Yen (JPY), Australian Dollar (AUD) and Great British Pound (GBP). BlockQuake is working on enabling deposit and withdrawal capabilities for non-USD fiats and credit and debit card purchase options.

Use of proceeds raised from the exchange token sale include:

-Scaling the crypto exchange to include more fiat on & off ramps and additional trading pairs
-Pursuing regulatory registrations & licenses (e.g., FINTRAC in Canada, FCA in the UK, AUSTRAC in Australia, FSA in Japan)
-Creating a derivatives trading platform (futures & options)
-Enabling esports and gaming guild projects
-Supporting yield farming and staking

BlockQuake also seeks to add full support for additional fiat currencies: Mexican Peso (MXN), Brazilian Real (BRL), Korean Won (KRW), Nigerian Naira (NGN), Indian Rupee (INR), South African Rand (ZAR), United Arab Emirates Dirham (AED), Saudi Riyal (SAR), Qatari Rial (QAR), Vietnamese Dong (VND), Chinese Yuan (CNY) and other key currencies.

As BlockQuake continues to add cryptocurrencies and fiat currencies to its trading platform, the company will position itself as more than a crypto exchange, becoming a global financial hub for everyone.

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